Shipping Policy

Shipping policy

We offer free shipping for orders over $49.

Orders are generally processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with a tracking number. 

Domestic Shipping Rates and Estimates

We offer $19 flat rate ground shipping for orders under $49.

Rush Orders

We offer $69 rush shipping on our website.

Rush orders usually ship the same day when the order is placed before 2-3pm EST. While the website inventory is usually accurate, we recommend confirming stock in advance if same day shipping is critical for your rush order. 

Please note that any delay related to the carrier is outside of our control.

Shipping Policy

International Shipping

We offer international shipping to all countries.

Shipping charges for your order will be calculated and displayed at checkout. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. 

If you haven’t received your order shipped notification within 2 days of receiving your shipping confirmation email, please contact us at Clark.Qu@aaaelect.com with your name and order number, and we will look into it for you. You can also reply to your order confirmation.

GMAIL Users: Please check your Promotions tab for our notification emails.

Refunds, returns, and exchanges

You may return items within 30 days of delivery for a refund.

To be eligible for a return, your item and packaging must be unused and in the same condition that you received it. 

Please note that there is a $29 return shipping fee for returns. 

Starting a Return

Please reply to your order confirmation email indicating which items you would like to return. 

If you have any further questions, please don't hesitate to contact us at Clark.Qu@aaaelect.com.